How direct shipping works

We don’t warehouse inventory. When you place an order, it goes directly to the US partner facility that builds or stocks your fixture. That keeps lead times short and prices lower.

• Orders with items from more than one manufacturer may arrive in separate packages, each with its own tracking number.
• There are no extra charges for split shipments.
• We ship to addresses within the contiguous United States. [Edit if you also ship to Alaska, Hawaii, PO boxes or Canada.]

Processing & delivery times

• In-stock items: typically processed within [X] business days.
• Made-to-order and custom finishes: lead time is shown on the product page, usually [X–X] weeks.
• Transit: typically [X–X] business days by ground carrier once shipped.
• Large fixtures: some chandeliers and oversized items ship by freight (LTL). The carrier will contact you to schedule delivery.

Order tracking

As soon as your order leaves the partner facility, we email tracking details for each package. Need help locating an order? Contact us with your order number.

Inspect on delivery

Please inspect every package when it arrives. If a box is visibly damaged, note it on the delivery receipt, especially for freight deliveries. Report shipping damage or missing items within [X] days of delivery, with photos, so we can file a claim and arrange a replacement.

Returns

• Eligible items may be returned within [X] days of delivery.
• Items must be unused, uninstalled and in their original packaging.
• A Return Authorization (RA) number is required. Contact us to request one. Returns sent without an RA can’t be accepted.
• Items ship back to the manufacturer’s facility, not to us. We’ll provide the return address with your RA.
• A restocking fee of up to [X]% may apply, as set by the manufacturer.
• Return shipping is the customer’s responsibility unless the item arrived damaged, defective or incorrect.

Non-returnable items

• Custom, special-order and made-to-order fixtures
• Items that have been installed, altered or wired
• Clearance or final-sale items
• Light bulbs and lamps once opened

Refunds

Once the manufacturer receives and inspects your return, we issue a refund to your original payment method, usually within [X] business days. Original shipping charges are non-refundable unless the return is due to our error.

Manufacturer warranties

Every fixture we sell carries the warranty provided by its US manufacturer. Warranty length and terms vary by brand and are listed on each product page. If something goes wrong, contact us first. We’ll coordinate the claim with the manufacturer for you.

Questions?

We’re happy to help with anything about shipping, tracking or returns.